Before you pay
Review the total charge, plan length, supply, included services, shipping, any recurring billing, and cancellation terms in the merchant’s checkout. Save your confirmation. Selecting a product on TellyMeds does not charge you or enroll you in a subscription.
Who handles your request
For a purchase completed with DudeMeds or another linked service, the merchant identified on your order handles cancellation, refund, billing, and delivery requests. Use the support or account channel in your confirmation. DudeMeds care support is available at care@dudemeds.com. Include your order reference and a brief explanation; do not email full card details or medical records.
Consultations, medication, and recurring plans
The stage of service matters. A completed consultation, a prescription already processed by a pharmacy, and a future subscription renewal may have different cancellation or refund rules. Do not send medication back without the dispensing pharmacy’s instructions. For a recurring plan, request cancellation before the deadline stated at enrollment and ask for confirmation.
Incorrect, damaged, delayed, or missing orders
Contact the dispensing pharmacy or merchant promptly using the details in your order confirmation. Keep the packaging and relevant order information. Follow the pharmacy’s instructions about an incorrect or damaged medication. Delivery or billing concerns do not replace a conversation with your clinician about treatment.
Your rights
This page explains where to seek help; it does not impose a blanket nonrefundable policy or override the purchase terms and rights that apply to your order. Refund eligibility and timing depend on those terms, the circumstances, and applicable law. Contact care support. For a website or privacy question, include “TellyMeds” in your message. Please do not send medical records, payment details, or identity documents by ordinary email.